9 Kelab Privacy Policy – How We Protect the Personal Data of Malaysian Players

01Introduction – 9 kelab Privacy Commitment

Welcome to the 9 kelab Privacy Policy. This document is an agreement between you and the 9 kelab platform regarding how we handle your personal data. We know that privacy is a matter of great importance to Malaysian players — and we take it just as seriously.

9 kelab is an online betting and casino platform serving Malaysian users. We offer a wide range of games including Sports Betting (Malaysia Super League football, EPL, badminton), Live Casino, slots, lottery, and blackjack. To deliver these services, we need to collect certain personal information — and this Privacy Policy explains exactly what we collect, why, and how it is protected.

9 Kelab's Privacy Policy has been developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering for or using the 9 Kelab platform, you consent to the practices described in this document.

02Types of Personal Data We Collect

9 Kelab collects personal data through several means — directly from you during registration, automatically as you use the platform, and occasionally from legitimate third parties. Below is a full breakdown of the data categories we collect:

We do not collect sensitive information such as biometric data, health information, or religious beliefs unless specifically required by applicable law. Financial data stored is encrypted and does not include your PIN, e-wallet passwords, or full bank account security details.

03How We Use Your Personal Data

9 Kelab uses the personal data collected solely for the following purposes. We will not use your data for any other purpose without obtaining your consent first:

• Account Management – Creating and maintaining your account, processing registration, identity verification, and secure login.
• Financial Transaction Processing – Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, and CIMB Clicks, as well as withdrawal of winnings in Malaysian Ringgit (RM).
• Service Delivery – Providing access to games, processing bets, and delivering bonuses and promotions you are eligible for.
• Security & Fraud Prevention – Detecting and preventing fraudulent activity, money laundering, or security breaches on the platform.
• Responsible Gaming – Monitoring gameplay patterns to identify warning signs and reach out to players who may need support.
• Legal Compliance – Meeting compliance obligations required under applicable Malaysian law.
• Service Communications – Sending important notifications regarding accounts, security, policy updates, and promotions to members who have consented to receive them.
• Platform Improvements – Analysing usage patterns in aggregate (not at an individual level) to improve the user experience on the 9 Kelab platform.

04Data Sharing with Third Parties

9 Kelab does not sell, rent, or share members' personal data with third parties for their own marketing purposes. However, there are limited situations where we need to share your information with certain parties to enable 9 Kelab's services to function properly:

• Payment Providers – E-wallet and FPX service providers that process your financial transactions. Data shared is limited strictly to what is necessary to complete the transaction.
• Game Providers – Game providers (such as Evolution Gaming and Pragmatic Play) that operate live casino and slots games may receive the technical data necessary to deliver those games.
• Authorities – 9 Kelab will disclose personal data to Malaysian authorities if required by court order, legislation, or a valid investigative request related to financial crime.
• Technical Service Providers – Cloud and technical infrastructure providers that help operate the platform — all bound by strict data protection agreements.

All third parties with access to 9 Kelab member data are required to comply with our Privacy Policy and applicable data protection laws. They are only permitted to use that data for the agreed purposes and nothing else.

05Data Retention & Security Measures

9 kelab takes data security very seriously. We implement multiple layers of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for data stored in our databases — data remains unreadable even in the event of unauthorised physical access.
• Role-based access control (RBAC) — 9 Kelab staff are granted access only to the data required for their specific roles.
• Regular independent security audits to identify and address any vulnerabilities.
• Round-the-clock threat monitoring with an active intrusion detection system (IDS).
• Two-factor authentication (2FA) for administrative access to internal systems.

We retain your personal data for as long as your account remains active on 9 kelab. Once an account is closed, we keep the minimum records required for legal compliance — typically 7 years for financial records — before securely deleting them.

06Cookies & Tracking Technologies

The 9 kelab platform uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use and their purposes:

• Essential Cookies – Required for core platform functions such as maintaining your login session and security. These cookies cannot be disabled as the platform will not function without them.
• Preference Cookies – Storing your preferences such as your chosen language (Bahasa Melayu) and site display configuration.
• Analytics Cookies – Helping us understand how members use the platform — which pages are visited most, how long sessions last, and where drop-offs occur in the user flow. This data is used in aggregate and is never tied to individual identities.
• Security Cookies – Helps detect and prevent fraudulent activity by identifying suspicious behaviour.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality. For guidance on managing cookies in Chrome, Firefox, or Safari, please refer to the official documentation for your browser.

07Your Rights as a 9 Kelab User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 9 Kelab's commitment to privacy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the 9 kelab support team via live chat or email at support@9kelab.biz. We are committed to responding to every request within 14 business days. For more complex cases, the response period will not exceed 30 days.

08Children's Data Protection

The 9 kelab platform is intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from anyone under 21.

If we find that we have collected personal data from someone below the stipulated age limit, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered on the 9 Kelab platform without consent are requested to contact us immediately via support@9kelab.biz.

09Links to Third-Party Platforms

The 9 kelab platform may contain links to third-party websites or services, including game providers and payment providers. It is important to understand that:

• The 9 kelab Privacy Policy applies solely to the 9 kelab platform.
• When you click a link to a third-party site or service, that platform's own privacy practices — not those of 9 Kelab — will apply.
• 9 Kelab is not responsible for the content, privacy policies, or practices of any third-party websites.
• We encourage you to read the privacy policy of every platform you use to understand how your data is handled.

Payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks have their own privacy policies governing how they handle your transaction data. We select payment partners based on their security track record, but cannot be held responsible for their practices outside the scope of transactions with 9 kelab.

10Changes to This Privacy Policy

9 Kelab may update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the 9 kelab platform homepage.
• Sending email notifications to all active members for significant changes.
• Providing at least 14 days' notice before any material changes take effect.

Your continued use of the 9 Kelab platform after any amendments to the Privacy Policy take effect will be considered acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account before the changes come into effect.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch. The 9 Kelab team is committed to treating every privacy enquiry seriously and responding in a timely manner.

You can reach us through:

• Live Chat – Available 24/7 directly through the 9 Kelab platform. This is the fastest way to get an immediate response.
• Email – Send your privacy enquiries to support@9kelab.biz. Response within 24–48 working hours.

When contacting us regarding privacy matters, please include your username or account number (where applicable) along with a clear description of your enquiry or request. This helps us handle your case more efficiently and accurately.

This Privacy Policy was last updated on January 2026 and takes effect immediately for all existing and new 9 Kelab members.